2
Ever-closer relations with customers so
as to provide them with good advice at
the time of purchase and effective
assistance throughout the product life
cycle.
It’s not always possible to eliminate a problem at
its root because it can be caused by local
situations or even chance occurrences; but what
is certain is that the response must be fast,
almost instantaneous.
Hence one of Teleco’s key values: dealing
with the customer’s problem and resolving it
immediately.
1) Teleco has a Service Center, open daily. Here,
customers can obtain advice regarding the
choice of product most likely to satisfy their
needs or obtain immediate help to resolve minor
technical problems.
2) For more complex technical problems
requiring a more detailed explanation a 24-hour
e-mail Public Support Service is available.
3) Independent Servicing and Repair Centers are
available throughout Europe, providing a fast,
expert response to all customer requests; Teleco
also provides constant customer support by
organising three-monthly training and updating
courses that are attended by professional
technicians from all over Europe.
